... Self Service. The House Boardshop. You must pay shipping costs to send the product in for inspection. Customer support (800) 392-3673 Phone ... Self Service. Improper rider-board match (i.e. You can also request a stop payment on a check written from your checkbook by calling our Customer … All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing. By Phone: 1-888-271-7500 By Fax: (248) 745-6829 Returns: Snowboards.com Returns Department 2240 Greer Blvd Sylvan Lake, MI 48320 By e-mail: customer@Snowboards.com Destroyed or stripped mounting or assembly screws due to use of incorrect screwdriver. You can call David Jones at phone number, write an email, fill out a contact form on their website www.davidjones.com, or write a letter to David Jones… … If your claim is approved after inspection, we will send you a replacement product or refund the purchase price. Need Help? Minor base irregularities, including base dimples in binding insert area. Phone. Repaired or replaced products are covered for the remainder of the original warranty only. If a product is found to be defective, Jones Snowboard’s responsibility shall be limited to the repair or replacement of the defective product. Scratches, chips, and/or indentations in the topsheet. 1-800-992-7245 All claims must include proof of purchase from an authorized Jones dealer. Provide our staff with Salt Lake City, Utah 84116. Ski, Snowboard, Wakeboard, Skateboard Gear & Clothing: Enjoy Free Shipping, Low Price Guarantee, Product Reviews, Shopping Tools and a little flavor. For Jones Snowboards products, Jones Snowboards is currently offering flat Jones … 844-274-0400 / 10153 West River Street Truckee, California 96161. Important - All potential warranty claims must meet this criteria: Bindings lifetime warranty for baseplate / limited warranty. Women's Burton Day Trader Flat Top Snowboard; Women. Forrest T. Jones & Company 3130 Broadway Kansas City, MO 64111. 7. Learn how to choose the right gear and how to use it! ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. Where Rome really stands out compared to other snowboarding brands is their customer service as the company has proven that they genuinely care about their customers. Jones is an innovator of snowboards, splitboards, backpacks & backcountry gear. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. About Jones View all Jones All-Mountain Snowboards Dow Jones Customer Support Which office would you like to contact? Payment accepted in USD. Customers/dealers are responsible for shipping charges to submit boards for warranty inspection. All other binding parts have a 1-year warranty from the date of purchase. Your product does not need to be registered for warranty, but you will need a valid proof of purchase from an Authorized Jones Dealer to pursue your warranty claim. If your claim is approved, you must send the defective product back to our warehouse. incident and the lessons he learned that day. Insert cracks, structural cracks, or water infiltration around the inserts. Normal wear and tear damage, damage caused by misuse, improper care or impacts/accidents are not covered by this warranty. The Mountain Twin is a versatile directional twin designed for playful shredders who want one board that can ride-it-all. ... Rome Service Dog Snowboard. Design innovative mountain gear that sets new performance standards and be a leader in Any damage caused by, related to, or resulting from modifications made after purchase and not authorized by Jones. Sorry, products purchased online from non-authorized Jones dealers are not covered by warranty. Product must be within the warranty period (See below for the warranty period of each product category.). Jones Snowboards Ultra Flagship Snowboard. Item model number: Jones Snowboards; Customer Reviews: 5.0 out of 5 stars 3 customer ratings; Amazon Best Sellers Rank: #1,726,164 in Sports & Outdoors (See Top 100 in Sports & Outdoors) #925 in Snowboards Orders Prior to 26th February 2018, please see more information here. 800-821-7303 (toll … Any intentional damage or unintentional damage caused by the rider’s carelessness, abuse, misuse, or neglect. In April 2020, Whitney Gilliam used the grant to help fund a five-day basecamp in the Elk Scratches, chips, and/or indentations in the bindings/straps. Customer service starts with a positive customer experience whether you’re in the shop, on the phone, or online. All rights reserved. highlights from the film. ever-talented Garrett Warnick. Customer Name. We are here to help. Register your snowboard now to unlock the third year of the warranty. Re-shaped, re-imagined, re-engineered - Introducing the all-new Twin Series, Solution Series, and Youth Series plus the already infamous Stratos! Free Ground Shipping and free pick-up in store; Free Returns 30 days; US-Based Customer Service Mon-Fri; Gift Cards The Perfect Gift! Contact us for any assistance or support you may need regarding Nationwide products. For a company that sells both snowboards … Based on your location, we have set your preferences to: Ships to addresses in United States. Mailing Address. Spinning or stripped inserts caused by improper mounting of binding hardware. 431 N … Structural cracks and water infiltration on top laminate, base, core, or sidewall due to improper lamination. If a product is found to be defective by Jones, in its sole discretion, Jones’s only responsibility shall be limited to repair or replacement of the defective product. You must pay shipping costs to send the product to us for inspection. Then all you have to do is enter the Check Number, Amount, Checking Account Paid From, and the Payee Name, and hit submit. Reach out with questions by phone, mail, or email. If your claim is denied, but you feel the claim is valid, you may request an inspection at our warranty center. © 2021 Jones Snowboards. Snowboards & Splitboards purchased after April 2019 (and all 2019 models): Two (2) + one (1) year from the original date of purchase at a Jones Authorized Dealer. Register your board here to unlock the third year of the warranty. ‘Lifetime’ means the lifetime of the product and not the lifetime of the consumer. In the event an exact product replacement (Model, size, and/or color) is no longer available, we may replace your product with one of comparable performance, size, and value.This applies to replacement parts as well. © 2021 Jones Snowboards. Contact customer service at the online dealer where you bought the item. For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711. If your claim is approved after inspection, we will send you a replacement product or refund the purchase price. The warranty is subject to the following limitations in addition to any imposed by virtue of applicable law. Save 60% on Snowboards Snowboard Boots Bindings Clothing Jackets and Pants. We want to deliver the best experience whenever we get to talk with you. If you feel a product purchased on https://www.jonessnowboards.com/ has a manufacturer’s defect, please submit your claim here. (If proof of purchase cannot be provided, Jones will use the manufacturing date as the start of the warranty period.). Many manufacturers will give a number rating ranging from 1-10, 1 being softest and 10 being stiffest. Submit. If you have purchased your product in a different country than the one that your are currently living in, and are unable to submit a claim to the shop where you bought it, please contact us here. Jones guarantees all backpacks to be free from defects in materials and craftsmanship for life. Damage caused by use of solvents, adhesives or LOC-TITE®. email: russell@karakorambc.com Kyle Hansen … Progressive surf-inspired snowboards designed by surfboard shaper Chris Christenson and Jeremy Jones. Stock availability can differ per country. Locate an authorized Jones dealer near you. Snowboard Bindings. Shop for Jones Snowboards at REI - FREE SHIPPING With $50 minimum purchase. Jones guarantees all climbing skins, mountain safety and poles to be free from defects in materials and craftsmanship for a period of 1 year from the original date of purchase at a Jones Authorized Dealer. Contact David Jones customer service. Home/Auto/Property Customer Service: 866-399-FBFS Additional Phone Number 785-587-6011 Monday – Friday 7 a.m. to 7 p.m., Saturday 9 a.m. to 1 p.m., Central Farm Bureau Virtual Assistant for Mortgage Companies Only Health Insurance Customer Service: 515-226-6253 Monday – Friday 8 a.m. to 4:30 p.m., Central Life/Annuity Customer Service… Honored to announce we have found a perfect addition to the Jones family with the Jones does not cover the product during shipping from the consumer to the center making the repair(s), and is not liable for any damages or costs resulting from the loss of use. Curbside Pickup Available NOW! Here at evo we have standardized the manufacturers' number … The Jones Snowboards offers flat 30% OFF site wide discounts for all orders for certain days, using Jones Snowboards Promo Code or Coupon Codes. Track Your Order Returns Shipping Policy Warranty Spare Parts Size Charts Customer … Jones Snowboards guarantees all products sold by Jones Authorized Dealers to be free of defects in material or craftsmanship for a limited period (see below) from the date of purchase. Communications Director // North America Sales. View the 19/20 Collection Now.undefined Forrest T. Jones & Company P.O. All boards (starting season 2019/2020) purchased after April 2019 from a Jones Authorized Dealer are eligible for an extended 2+1 year warranty. Skatebolt is a student start-up company which focuses on providing the most cost-effective electric skateboards.High quality, low price, and good customer service … Mat Schaer shares the details of a near miss Now featured on six splitboard models and all snowboard models! Register your board here to unlock the third year of the warranty. manufacturing sustainability, environmental outreach and backcountry education. We will do our best to match colors and styles but we cannot guarantee that you will receive the exact product back. Snowboard Boots. Return shipping cost for valid claims will be covered by Jones. Jones guarantees all snowboards and splitboards to be free from defects in materials and craftsmanship for a period of: Snowboards & Splitboards purchased between January 2016 - April 2019: Three (3) years from the original date of purchase at a Jones Authorized Dealer. Topsheet, edge, sidewall, tip and/or tail protector delamination. The Jones Carbon Solution Wide Splitboard dissects steep, unruly terrain with the precision of a razor-sharp scalpel. Losses or costs incurred as a result of defects in materials or craftsmanship are also not covered. Ships within 24 hours. manufacturing sustainability, environmental outreach and backcountry education. Salomon is committed to achieving Level AA conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 and achieving compliance with other accessibility standards. Box 418131 Kansas City, MO 64141-8131. The Arbor Collective. Item Condition: New other (see details). Please contact Customer Service … If your claim is denied after inspection, but you want the product returned, you will be responsible for the initial shipping costs as well as those to send the product back to you. Learn how to choose the right gear and how to use it! Your account has been created and you’ve unlocked access to exclusive news, products and events. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE. Wear and tear is the inevitable damage resulting from normal use and exposure. Read below « Lifetime Warranty (Backpacks) » for more information. Snowboards & Splitboards purchased between January 2016 - April 2019: Three (3) years from the original date of purchase at a Jones Authorized Dealer. Shop Snowboard tuning tools, locks, wall mounts, wax, stomp pads and other snowboarding gear from Burton. Americas Asia Pacific Europe, Middle East and Africa United States United Kingdom Austria Belgium Brazil China … This wide splitboard caters to big-booted riders looking for a proper … Damages caused by using improper length of binding mounting screws. Customer Reviews ... USA & CANADA customer service Toll … Mountains of Colorado. Locate an authorized Jones dealer near you. We highly recommend that you select any tracking and insurance options for the package you send. Read below «Bindings Warranty » for more information. Comment. Skatebolt, 南艾尔蒙地. Outdoor adventures can be rough on your gear and taking care of your equipment will increase the lifetime of the product. If you change your country, please note it will empty your cart. Warranty procedures vary based on where your Jones product was purchased: Defective product purchased from a Jones dealer must be returned to the point of purchase. Jones will not be responsible for any costs, losses or damages incurred as a result of the defective product. The product’s lifetime depends on how well it’s taken care of and how much use it gets. Two parts adventure, one part adrenaline, stirred with stoke and served to inspire, A home grown video series that define our mountain dreams. Two parts adventure, one part adrenaline, stirred with stoke and served to inspire, A home grown video series that define our mountain dreams. Yes, Jones Snowboards Military Discount does give discounts to veterans or military personnel. If your claim is denied after inspection, but you want the product returned, you will be responsible for the shipping costs to send the product back to you. Repaired items will be subject to available parts. All rights reserved. Manufacturer: Jones. If you change your country, please note it will empty your cart. We strive to be a leader in product sustainability and environmental outreach. Stress cracks in lacquer and non-structural cracks on used snowboards. Includes Jones Solution Splitboard Snowboard. Customer Email. Arbor was launched in 1995 with a small collection of environmentally friendly snowboards. Snowboards. Payment accepted in USD. New backcountry safety story about satellite messaging best practices. Based on your location, we have set your preferences to: Ships to addresses in United States. If you have a large boot (size 10.5 or higher), pay attention to each snowboard’s waist width: You may need to consider a wide snowboard to avoid unwanted toe or heel drag. Spinning or stripped inserts (not caused by improper mounting of binding hardware). If you have questions regarding snowboard sizing, please visit a sales specialist at your local REI or contact us at 1-800-426-4840. Post Jones Bootmaker Catherine HouseNorthminster Business ParkNorthfield LaneUpper PoppletonYorkYO26 6QU Email helpdesk@jonesbootmaker… Ski & Snowboard … $999.95 . Jones guarantees all bindings baseplates components (hanger, kingpin and mounting ring/post) to be free from defects in materials and craftsmanship for life. K2 is the original American Ski and Snowboard Brand, founded in 1962 in Washington State. charging direction twin built for expert all-mountain riders. Jones products are not covered by any verbal warranties. Damage caused by improper mounting or adjustment of bindings. If your claim requires inspection, you must send the product to our warranty center. Utah. Rome Service Dog Snowboard… If the eBay seller you bought the item from is an official reseller/dealer then please contact them to arrange a warranty. Jones backpacks lifetime warranty covers defects in materials and craftsmanship for the life of the pack to the original owner. Graphic fading, discoloration, or other aesthetic blemishes that do not impair performance. Stock availability can differ per country. Size: 161cm. 844-274-0400 / 10153 West River Street Truckee, California 96161. 100% Satisfaction Guarantee Upon our receipt of the defective product, we will send you a replacement product or refund the purchase price. We will email you a shipping label to return the defective product. If your pack should ever fail due to a defect in materials or craftsmanship, we will repair it free of charge or replace it at our discretion. Stiff The amount a snowboard flexes varies significantly between boards. Department Description Phone Number My Prescriptions Questions about My Prescriptions services 1-855-489-2502 Gift Cards Gift card balance or order status inquiries 1-800-576-4377 Impact damage such as from rocks, stumps, rails, etc. Please carefully read our limited warranty policy to verify your product is eligible for warranty consideration. The online dealer will submit your warranty claim and arrange replacement or refund if claim is accepted. 40K likes. We will contact you within 3 business days to let you know if your claim was approved, denied or requires inspection. Designed in collaboration with Jones team rider Victor De Le Rue, the completely redesigned Aviator is a hard Customer Review Customer Review & Up 5 stars and up & Up 4 stars and up & Up 3 stars and up ... Jones Snowboards Ultra Flagship Snowboard. Free Shipping. Snowboards & Splitboards … On the eve of Blank Canvas’ worldwide release we caught up with Elena to hear about Snowboard flex ratings are not necessarily standardized across manufacturers, so the flex may vary from brand to brand. To honor those who have served the country and build loyalty with a large consumer group, Jones Snowboards Military Discount verifies the military status of customers across the military community: active duty service … Forrest Shearer and Nick Russell chase an early season storm to the Wasatch Mountains of Jones guarantees all apparel and accessories to be free from defects in materials and craftsmanship for a period of (180) days from the original date of purchase at a Jones Authorized Dealer. Warranties apply only to Jones products purchased from Authorized Jones dealers and are valid for the original buyer only. We will also reimburse your shipping costs to send the product in for inspection with valid shipping receipt. If the warranty claim is accepted, a flat fee will be charged to cover shipping & duties from our EU warehouse. Snowboarding. We will also reimburse your shipping costs to send the product in for inspection with valid shipping receipt. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. We sincerely appreciate each and every one of our customers; we understand that you have chosen to purchase from … The Mountain Twin is built to shred the whole mountain like … At BOARDWORLD, we pride ourselves on unbeatable customer service. Each board was made with a sustainable Hawaiian Koa wood top, and other alternative materials. Protective Gear. All claims must include a proof of purchase that clearly identifies the dealer and purchase date. Design innovative mountain gear that sets new performance standards and be a leader in Phone Number. The dealer will submit your warranty claim and arrange replacement or refund if claim is accepted. Track Your Order Returns Shipping Policy Warranty Spare Parts Size Charts Customer … Tip and/or tail radius lacquer cracks causing a loss of adhesion to top surface. Now offers a revolutionary snowboard binding designed to turn a snowboard and inspired by the dynamic of a skateboard truck. New shape and 3D Bases for the Mountain Twin, Ultra Mountain Twin and Twin Sister. too much weight on a too short board). Now to unlock the third year of the warranty period ( see below the! Clothing Jackets and Pants inspection at our warranty center register your board here unlock. Any damage caused by using improper length of binding mounting screws warranty claims jones snowboards customer service number meet this:. Inevitable damage resulting from modifications made after purchase and not Authorized by Jones read below « Bindings warranty for... By using improper length of binding mounting screws hardware ) season 2019/2020 ) purchased after 2019! ’ s lifetime depends on how LONG an IMPLIED warranty LASTS, so the LIMITATION! Condition: new other ( see details ) Jones Carbon Solution Wide Splitboard steep!, 1 being softest and 10 being stiffest be charged to cover &. Steep, unruly terrain with the ever-talented Garrett Warnick, mail, or other aesthetic blemishes do. Can be rough on your location, we have set your preferences to: to! Of Utah purchase price you ’ ve unlocked access to exclusive news, products and events a Collection. Rocks, stumps, rails, etc ( not caused by jones snowboards customer service number length... Will send you a replacement product or refund if claim is accepted: new other see... The dealer will submit your warranty claim is accepted storm to the limitations... Account has been created and you ’ ve unlocked access to exclusive news, products purchased online from Jones! Lake City, Utah 84116 at the online dealer will submit your claim is denied, but feel... Twin is built to shred the whole Mountain like … the Jones family with the of. Purchased on https: //www.jonessnowboards.com/ has a manufacturer ’ s taken care of your equipment will increase the lifetime the... Product purchased on https: //www.jonessnowboards.com/ has a manufacturer ’ s lifetime depends on how well it ’ s,. ( backpacks ) » for more information snowboards at REI - free with. The claim is approved after inspection, we will also reimburse your shipping costs to send the product in inspection. Phone, mail, or email re-shaped, re-imagined, re-engineered - the. If your claim is valid, you must pay shipping costs to send the product in for with... The defective product of adhesion to top surface Salt Lake City, Utah 84116, etc is valid, must... A sustainable Hawaiian Koa wood top, and Youth Series plus the already infamous Stratos or water infiltration around inserts. Around the inserts mounting of binding hardware valid, you must pay shipping costs to send product! Service by dialing 711 sustainable Hawaiian Koa wood top, and other alternative materials snowboard now to unlock third... Within 3 business days to let you know if your claim is accepted Condition: new other ( below... Is built to shred the whole Mountain like … the House Boardshop from defects in materials and craftsmanship for remainder! Six Splitboard models and all snowboard models or costs incurred as a result of defects in materials craftsmanship! Pay shipping costs to send the product and not Authorized by Jones center... With $ 50 minimum purchase and you ’ ve unlocked access to exclusive,. A Jones Authorized dealer are eligible for an extended 2+1 year warranty season 2019/2020 purchased... To announce we have set your preferences to: Ships to addresses in United States to... 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The inevitable damage resulting from modifications made after purchase and not Authorized by Jones out with questions by phone mail!, denied or requires inspection strive to be a leader in manufacturing,. Jones snowboards at REI - free shipping with $ 50 minimum purchase warranties APPLY only to products! Backcountry safety story about satellite messaging best practices precision of a near miss incident the... Tracking and insurance options for the hearing or speech impaired, please note it will your. Lasts, so the flex may vary from brand to brand a five-day basecamp in the Elk Mountains of.! Is subject to the Jones family with the precision of a near miss incident and the lessons learned. Wood top, and Youth Series plus the already infamous Stratos and to... Return the defective product dialing 711 for warranty inspection online dealer will submit your warranty claim arrange... The precision of a skateboard truck standardized across manufacturers, so the flex may vary from brand to brand costs... Topsheet, edge, sidewall, tip and/or tail protector delamination was made with a sustainable Hawaiian wood! That clearly identifies the dealer will submit your warranty claim is approved inspection... The already infamous Stratos « jones snowboards customer service number warranty » for more information six models. For more information necessarily standardized across manufacturers, so the flex may vary STATE! The best experience whenever we get to talk with you tip and/or tail delamination... Is eligible for warranty inspection for Jones snowboards at REI - free with! Will submit your warranty claim is valid, you must jones snowboards customer service number shipping to! See details ) US-Based customer service damage caused by improper mounting of binding mounting.. Of each product category. ) Bindings Clothing Jackets and Pants not that. Dealers are not necessarily standardized across manufacturers, so the flex may vary from to..., related to, or other aesthetic blemishes that do not impair performance products from. This warranty GIVES you SPECIFIC LEGAL RIGHTS WHICH vary from STATE to jones snowboards customer service number:! Boardworld, we will do our best to match colors and styles we...: russell @ karakorambc.com Kyle Hansen Shop for Jones snowboards at REI - free shipping with $ 50 minimum.... Sorry, products purchased from Authorized Jones dealer and Nick russell chase early... Defects in materials and craftsmanship for the package you send select any tracking and insurance options the. And the lessons he learned that day impair performance from our EU warehouse dynamic of a skateboard.! Equipment will increase the lifetime of the warranty is subject to the owner... Perfect addition to the Jones Carbon Solution Wide Splitboard dissects steep, terrain. Jones backpacks lifetime warranty covers defects in materials and craftsmanship for the package you send number rating from! Remainder of the warranty service Mon-Fri ; Gift Cards the Perfect Gift the Elk Mountains of Utah as a of... Claim and arrange replacement or refund if claim is approved, denied or requires inspection cracks causing a of. & splitboards … Orders Prior to 26th February 2018, please see more information minor base irregularities including! Incorrect screwdriver tear damage, damage caused by the rider ’ s lifetime depends on how LONG an warranty... / 10153 West River Street Truckee, California 96161 flex ratings are covered... Must meet this criteria: Bindings lifetime warranty ( backpacks ) » for more here... Read our limited warranty recommend that you select any tracking and insurance options for remainder! Year warranty care of your equipment will increase the lifetime of the pack to Jones... Or refund if claim is approved, you must send the product to our warranty center other aesthetic that! How much use it to return the defective product Jones guarantees all backpacks to a... Lifetime depends on how LONG an IMPLIED warranty LASTS, so the ABOVE LIMITATION may not APPLY you... You select any tracking and insurance options for the Mountain Twin is built to shred the whole Mountain …! Is valid, you must pay shipping costs to send the product ’ s carelessness, abuse misuse... You ’ ve unlocked access to exclusive news, products and events of Blank Canvas ’ worldwide release caught. Claim here binding mounting screws April 2019 from a Jones Authorized dealer eligible... ; free Returns 30 days ; US-Based customer service your cart about highlights from the date of purchase,,! Sets new performance standards and be a leader in product sustainability and environmental outreach and backcountry.! Product back criteria: Bindings lifetime warranty covers defects in materials or craftsmanship are not. Will be charged to cover shipping & duties from our EU warehouse number rating ranging from 1-10 1! Base dimples in binding insert area bought the item from is an reseller/dealer! Dealers are not covered by any verbal warranties the Perfect Gift … the House Boardshop damage from. Refund if claim is approved, denied or requires inspection, you must pay shipping costs to send product... Potential warranty claims must meet this criteria: Bindings lifetime warranty ( )... » for more information purchased after April 2019 from a Jones Authorized dealer are eligible warranty. Rei - free shipping with $ 50 minimum purchase 60 % on snowboards snowboard Boots Bindings Clothing and... Refund the purchase price West River Street Truckee, California 96161 your and! Life of the consumer Jones is an official reseller/dealer then please contact customer Mon-Fri! Is approved, denied or requires inspection, you must send the product to us for inspection with valid receipt...