Required fields are marked *. Fan rewards: Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I listed tickets and never heard back that they sold. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . NEVER USE STUBHUB. 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As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. I was informed they could not secure the tickets from the seller. 24/7 customer support: I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. StubHub is an eBay company that began selling and reselling event tickets in 2000. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Sign up to receive our free weekly newsletter. If you would prefer a cash refund, simply . If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. The news comes just over a week after ticket resale sites began requesting corporate bailouts. StubHub has not responded to the lawsuit. The Court has not decided who is right. If I could give zero stars I would. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. The federal court ruling in the case is a consent judgment between the parties. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. No refund or voucher has been offered. Never again StubHub. StubHub is doing this as opposed to providing full refunds for canceled events. Yes I have two events canceled from Covid that I did not get a refund. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Get the latest news on COVID-19 delivered to you. The case seeks monetary damages and restitution remedies for consumers. 2. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Lied to me and stole from me. 1:00. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. McMillan then asked StubHub to refund his money. StubHub stopped guaranteeing cash refunds. 12/29/2022. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. status of any class action settlement claim. I chose CC. Ive been trying to get my money back for 2.5 years with no luck! A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. This time Stubhub claims they sold tickets and sent me email to transfer tickets. They asked me to list it as resale. Deadline: May 17, 2022. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. There is a chance that StubHub will settle the case in the future. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. Got my money back through my bank investigation. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Now Im stuck with 4 tickets to a concert I cant attend overseas. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. In April, when the suit was filed, MLB had . Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. McMillan lawyer Nick Coulson echoed the sentiment. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Until the event id canceled (not postponed) they won't give a refund. Either take their alternative or take a refund. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. Actions does not process claims and we cannot advise you on the The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Re: adele show refund. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Your email address will not be published. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Still no luck. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. All Rights Reserved. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. My husband and I bought concert tickets as a Christmas present to each other. I deleted my account. Please add me. StubHub claims it is postponed not cancelled and will not give me my money. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. It is possible to request a refund on a purchased StubHub ticket manually. Unsubscribe easily. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. You must contact the In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. They too should be held accountable. For Daddario, that price was $6,200. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. Get buying tips about Ticket Websites delivered to your inbox. Those with tickets to canceled events will get a credit of 120% of the purchase price. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . Unsubscribe easily. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub went a step further and simply halted cash refunds altogether. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Not by phone, email, nor chat. In this . Read our Newswire Disclaimer. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. settlement administrator or your attorney for any updates regarding StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. I will (apparently) receive a refund, but the damage is done. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? We value your privacy. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. StubHub denies any wrongdoing or liability. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Again, there is another confusion about listing a ticket for sale. The court ordered the company to refund customers if the event was canceled and refund them in full. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Looking for a class action lawsuit in Nebraska.