Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. No matter what industry, use case, or level of support you need, weve got you covered. Remember me. Apply now and a member of our team will work quickly to review your application and provide next steps. Not sure which client opportunity (or opportunities!) While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Organizations. When someone leaves, they're deactivated. Provide support to users of top tax software providers. IT Support You are using an unsupported browser. Unfortunately they dont pay a minimum per hour like other companies. Main hustle or side gig its all up to you. Login to know the status of the ticket. Its a good company depending on the project you are on. Then, this is the place where you can find some sources which provide detailed information. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Earning potential. Hello, Liveops. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . And, no calls equals no pay. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Liveops offers work from home in customer service and sales. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Still have questions? Earning potential. Our Offices. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Be the customer care voice of top brands, providing best-in-class service. Want to become an Independent Liveops Agent. Okta offered exactly what Live Nation needed. fits your experience, personality, and preferences the best? Rather, you are self-employed meaning you work for yourself, or your business. To accept cookies continue browsing as normal. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Join the revolution of the modern contact center! But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Forgot Password Enter the email address associated with your account. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Login here. Okta was leaps and bounds ahead of all the other providers, says Myers. Liveops SWA Array Overview This app integration supports Single Sign-On. I wish there was some type of base pay. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. We've been partnering with Liveops since 2010 for all our inbound needs. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Copyright 2023 Liveops, Inc. All rights reserved. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Flexibility. Login. Login. Pros. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Its a huge, huge advantage for us, says Myers. Forgot password? REDUCE RISK Rest assured your contractor compliance is always audit-ready. Were now out of the back room and working with the business to add direct value, Huckabay says. You get to dictate when and how often you commit to providing services. About Liveops Employee benefits & perks. HSA and PPO Options National and Local Networks Retirement. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. process. Unlimited Flex Vacation New Parent Leave Protection. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Connect and protect your employees, contractors, and business partners with Identity-powered security. Copyright 2023 Liveops, Inc. All rights reserved. Forgot password? Across the web. Learn about Liveops Enterprise Solutions Click Here . Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. If you are looking for Liveops Agent Portal Okta? We cant do this. Read more. Autonomy. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. You can also manage cookies in your browser settings. Submit ticket. One where youre provided with free warm leads? Across the country. From professional services to documentation, all via the latest industry blogs, we've got you covered. Qualify and onboard contractors in record time. Copyright 2023 Liveops, Inc. All rights reserved. Everyone else we spoke to claimed they were cloud-based but they weren't. which is why weve been helping companies like yours for over 20 years. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. This field is for validation purposes and should be left unchanged. If you have not created a ticket yet then you would need to register or create a new ticket to begin. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. We use cookies to improve your experience on our website. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Liveops | Okta . Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. We'd have had to build out a lot of infrastructure. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Sign in. Find Out How & Apply . View our background requirements here. Pros. Your customers deserve the best at every touchpoint. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Reach out to us. Username or Email Password. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Actual earnings may vary depending on client opportunity and support required. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Liveops employees can directly contribute to the success of students journeys through college into . Login to track your existing support requests. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Earning potential. Set your own schedule to work around your life. Developer Center. You can also manage cookies in your browser settings. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Liveops is a legitimate company. Or you do, but sit & sit with few to no calls? We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Forgot your password? Suite 390. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. McAfee and Norton were almost a tie but by far the most popular amongst agents. Click herefor technical info. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Earning potential. . Find Out How & Apply . Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Have additional questions about applying? Take our quick quiz and well recommend our top client matches for you. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. It changed what we focus on as IT, he says. Support. Go Further; Marketplace. Were all looking at the same data one version of truth consolidated in a single repository. To find out more, read our Privacy Policy and Cookie Policy. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Login. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. As a lot of people in the company say: it just works. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Learn about Liveops Enterprise Solutions Click Here . Build a thriving work-at-home business providing customer service for top brands across a number of different industries. The more investment you make in yourself, the greater the reward. That syncs to Okta and then that person cannot access any applications. Come on board! Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? The background check requires a $24.99 processing fee paid directly to our vendor. Agent Sign-In. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Press & Media. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Best of Antivirus Software. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Health, Dental & Vision. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Join Liveops Nation and experience the freedom and autonomy of being self-employed! Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Login to track your existing support requests. Group Linking Link Okta groups to existing groups in the application. OR Look in your activation email. Ditch the paperwork and endless manual tasks. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Customers sometimes need to speak with a live agent. Whats it like to be self-employed and provide virtual contact center services? Onboarding employees has become much more efficient. ; The user selects the Duo Security option. Liveops exists to improve people's lives, and . When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. You can also manage cookies in your browser settings. Flexibility. Not everyone will be as precious with your business as you are. Support. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. We couldnt have done it without Openforce. Consider holiday gift experiences. . We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. See all features. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Public Relations e-mail (press@liveops.com) Locations. No ones done this, Huckabay says. No problem. You dont have to do anything else.. Build a thriving work-at-home business providing remote customer service for top brands. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. See Capabilities for more details. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Looks like you have Javascript turned off! For 10 years, she successfully owned and operated her own business in her home state of Indiana. Liveops: Flexibility. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Browse case studies, customer service tips and other helpful resources for enterprises. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Reach out to us. Easy global collaboration. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. If there are system issues, you will not get paid. Liveops Okta. Different programs have different pay structures. Or, if, No college? Okta goes so much further than other providers, Huckabay says. All rights reserved. Their consistency, professionalism and customer service are unparalleled in the industry. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Work confidently with real-time chat support, tech support, business tools and professional development workshops. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Managing multiple systems, programs, and screens simultaneously. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Join Liveops Nation and experience the freedom and autonomy of being self-employed! I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. To accept cookies continue browsing as normal. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Browse case studies, customer service tips and other helpful resources for enterprises. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Single Sign On. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Learn more about how Liveops virtual contact center solutions can scale your business. Attack Protection. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Gift Matching Please enable it to improve your browsing experience. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Flexibility. We use cookies to improve your experience on our website. Secure your consumer and SaaS apps, while creating optimized digital experiences. Life doesnt always run on a schedule. This means you can choose when, where, and how often to work! Want to become a Liveops agent?